Accessibility Tools for All Our Courses
Hans F. Hansen

Frequently Asked Questions

Does completing one of your courses mean that I have passed my Care Certificate?

Any training provider that suggests that completing their training means you have completed the Care Certificate should be treated with extreme caution.  ONLY an employer can issue the Care Certificate following the observations of real work duties and why Click has observation recording, evidence adding and conversation-facilitating features for supervision built-in.

What do CQC inspectors look for?

CQC is looking for evidence that your organisation meets the five Key Questions, which are like the big brother of the KLOEs.

What are the 3 types of CQC Inspection?

Focused or themed, and Normal

Who can sign off my Care Certificate?

Only a competent assessor can sign you off and they have to be competent in the standard they are assessing as well. However, it is usually the registered manager that will sign off the Care Certificate because they are responsible for it…

Can I become a Care Certificate assessor?

Absolutely!  All you need is to first be competent in the Care Certificate yourself.  You cannot assess someone against a set of standards that you are not competent in.  You will also need to be a competent assessor too.  Now, whilst you don’t need the A1 award, your manager needs evidence that you are competent to be an assessor, which is why we developed the assessing competence module on Click.

What are KLOEs?

The Key Lines of Enquiry are essentially a set of questions that CQC inspectors use to guide their inspections.  However, the beauty of knowing what those questions are means you can prepare and we can help.  

What are the 4 CQC ratings?

“Outstanding”, “Good”, “Requires Improvement” and “Inadequate”.  However, there is a bit more to those four ratings:

Outstanding means the provider is performing exceptionally well.  Knowing this means, think about all the things you and your team do exceptionally and you can build your outstanding evidence.

Good means the provider is performing well and meeting our expectations.  To meet CQC’s expectations, you need to perform well, so Good is actually really good!

Requires Improvement means the provider is not meeting the CQC expectations, but they will tell where, and usually what, you need to do to improve.  You will also be inspected more frequently when you get a “Requires Improvement” rating, which means you know what CQC are looking for and how quickly you need to get there, which can really focus people’s minds.

Inadequate means essentially what it says, but CQC will take action against these providers if they don’t act extremely quickly.

What does a "Requires Improvement" rating mean?

Requires Improvement means the provider is not meeting the CQC expectations, but they will tell where, and usually what, you need to do to improve.  You will also be inspected more frequently when you get a “Requires Improvement” rating, which means you know what CQC are looking for and how quickly you need to get there, which can really focus people’s minds.