Managing Quality: How Benchmarking & Feedback can make a Difference eLearning course

This How Benchmarking & Feedback Can Make a Difference course marks the fourth installment in our series on Managing Quality in Health and Social Care. Our primary goal is to empower you to appreciate the intricacies involved in delivering ‘quality service’ and to foster reflection on the care provision within your workplace. This, in turn, aids in identifying areas that could be improved.

Benchmarking and feedback play crucial roles in a robust quality management system. Furthermore, organisations utilise benchmarking to compare their performance against industry standards. Thus highlighting strengths and pinpointing areas for improvement. Similarly, feedback provides invaluable insights into service effectiveness. Also aiding in understanding and meeting the needs of those served. Consequently, this ensures that services meet regulatory requirements. As well as address real-world expectations, and enhance outcomes.

Throughout this course, we extensively explore the concepts of benchmarking and feedback, elucidating how they can function as powerful tools for enhancing the quality of care. Moreover, understanding these concepts is paramount as they offer a structured approach to measuring performance and driving continuous improvement.

  • Benchmarks and their purpose
  • Feedback, and the methods by which it can be gathered to improve quality

This course is for people who would like to develop their management skills as part of their continuing professional development. However, it can also help identify areas in their own workplace for improvement. As well as serve as a refresher to help build on existing strengths and knowledge.

This course will take 50-60 minutes to complete.

You can access this Health and Social Care online leadership course as part of the Care Leadership Package, which includes 20+ courses and certificates, on the Click eLearning platform. The course costs £90, and gives access unlimited learning in one simple annual subscription.

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Access this course as part of our Care Leadership Package

Gain access to 20+ expertly created Leadership Courses, designed specifically for social care. Take steps to becoming a more confident and compassionate care leader, excelling your organisation towards becoming a Well Led care provider.

Managing Quality: How Benchmarking & Feedback can make a Difference eLearning course - Grey Matter Learning

Aims of the Managing Quality: How Benchmarking & Feedback can make a Difference course

  • Understand the concept of delivering quality service in health and social care and reflect on current practices for identifying areas of improvement.
  • Explore benchmarks, their function, and significance in relation to best practices and performance enhancement within the health and social care sector.
  • Examine the purpose and effectiveness of feedback as a catalyst for driving positive change in care provision.
  • Identify benchmarks as standards for improving processes and evaluate their role in enhancing service quality.
  • Assess the importance of feedback in fostering continuous improvement and driving positive outcomes in health and social care settings.

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Here are example screenshots of our interactive learning in action. If you would like to see more of the course features before you subscribe, feel free to book a demo with the team, who would be delighted to show you how our online courses help support meaningful training.

As a leading eLearning platform provider, Grey Matter Learning recognises the importance of accessibility in learning. We are proud to have integrated Recite, an innovative tool that enables learners to access eLearning content more easily, regardless of their abilities. With Recite, learners can benefit from text-to-speech in over 65 languages, colour contrast adjustments, and translation of over 100 languages, to enhance their learning experience.

These tools can help to make learning more inclusive and accessible for learners with visual or hearing impairments, as well as those who speak different languages. By incorporating Recite into our website and Click eLearning platform, we are able to provide our carers with a comprehensive and accessible training solution that helps to promote learning outcomes for all learners.

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