Managing Quality: The Definition of Quality & Quality Assurance eLearning course

This Managing Quality: The Definition of Quality & Quality Assurance short course, is the first in a series on Managing Quality in Health and Social Care. The aim is to enable you to appreciate what’s involved in delivering ‘quality service’, and reflect on the care provision within your own workplace to help you identify areas that could be improved.

In this course, we will look at the definition of quality, and how quality assurance processes are designed to reduce deficiencies in products and services before they occur. We will also look at what the differences are between quality assurance and quality control and why you should know!

  • The definition of quality
  • The importance of quality assurance
  • Quality Assurance versus Quality Control
This course has been designed specifically for people who would like to develop their management skills as part of their continuing professional development and identify areas in their own workplace for improvement, or as a refresher to help build on existing strengths and knowledge.
This course will take 60-90 minutes to complete.

You can access this Health and Social Care online leadership course as part of the Care Leadership Package, which includes 20+ courses and certificates, on the Click eLearning platform. The course costs £90, and gives access unlimited learning in one simple annual subscription.

To start learning, click here.

Access this course as part of our Care Leadership Package

Gain access to 20+ expertly created Leadership Courses, designed specifically for social care. Take steps to becoming a more confident and compassionate care leader, excelling your organisation towards becoming a Well Led care provider.

Managing Quality: The Definition of Quality & Quality Assurance eLearning course - Grey Matter Learning

Aims of the Managing Quality: The Definition of Quality & Quality Assurance course

  • Understand the concept of delivering quality service in health and social care settings and reflect on current practices within your workplace for potential improvement.
  • Explore the definition of quality and the role of quality assurance processes in identifying and mitigating deficiencies in products and services before they arise.
  • Differentiate between quality assurance and quality control methodologies and understand their respective significance in ensuring service excellence.
  • Evaluate the components involved in delivering quality service in care settings and assess the importance of implementing quality assurance processes.
  • Analyse the impact of quality assurance processes on enhancing service delivery and improving overall care outcomes.

Already have an LMS? Add this course to your platform as a SCORM file.

FAQs icon

Additional course information

Here are example screenshots of our interactive learning in action. If you would like to see more of the course features before you subscribe, feel free to book a demo with the team, who would be delighted to show you how our online courses help support meaningful training.

As a leading eLearning platform provider, Grey Matter Learning recognises the importance of accessibility in learning. We are proud to have integrated Recite, an innovative tool that enables learners to access eLearning content more easily, regardless of their abilities. With Recite, learners can benefit from text-to-speech in over 65 languages, colour contrast adjustments, and translation of over 100 languages, to enhance their learning experience.

These tools can help to make learning more inclusive and accessible for learners with visual or hearing impairments, as well as those who speak different languages. By incorporating Recite into our website and Click eLearning platform, we are able to provide our carers with a comprehensive and accessible training solution that helps to promote learning outcomes for all learners.