Communication Skills Online Training Course
The single biggest problem in communication is the illusion that it has taken place. The most important thing in communication is hearing what isn't being said.
The art of reading between the lines is a life long quest of the wise. This training course aims to refresh and expand your knowledge about communication in social care.
Who should take this communication skills training course?
This online training course has been designed specifically for Care and Support Workers working in a social care setting. It may also be useful to a wider audience of people who would like to know more about communication skills.
If you would like to add this course to your LMS as a SCORM file, just let us know.
Training Course Accreditation
Communication Skills Online Training Course Content
- Describe the different ways that people communicate
- Describe how communication affects relationships
- Describe why it is important to observe and be receptive to an individual’s reactions
- Describe how to establish an individual's communication and language needs
- List a range of communication methods and styles
- List barriers to effective communication
- Describe ways to reduce barriers to effective communication
- Describe how to check whether you have been understood
- Describe where to find information and support services, to help them communicate more
- Describe what confidentiality means in relation to their role
- List any legislation and agreed ways of working to maintain confidentiality in day-to-day
- Describe situations where confidential information needs to be shared
- Describe who you should ask for advice about confidentiality
- Demonstrate the use of appropriate verbal and non-verbal communication
- Ensure communication aids or technologies are clean, working properly and in good repair
- Report any concerns about communication aids or technology to an appropriate person
Online Training Course Duration
On average, this online course should take around 60 minutes. Find out more here.
Aims of the Communication Skills Training Course
At the end of this eLearning you will be able to:
- Understand how and why people communicate in the context of your job role
- Understand why reactions are important and what they may mean
- Identify different communication and language needs
- Identify communication methods, styles and barriers
- Check you understand and are being understood
- Describe confidentiality and its importance in your role
- Identify legislation and agreed ways of working
- Understand when and when not to share information
- Identify the importance of clear communication and put it into practice
- Understand the concept of communication aids and technology
Course Screenshots
Social Care Unlimited Course and Certificate Package
Price options are per user per month, inclusive
- Most FlexibleMonthly Plan 5 excluding VATUnlimited Access to ALL coursesNo set-up fees or hidden chargesTraining MatrixPrice per person, per month1 month notice period
- Better than Half PriceAnnual Plan 2 excluding VATUnlimited Access to ALL coursesNo set-up fees or hidden chargesTraining MatrixPrice per person, per monthBilled Annually
- For organisationsMultiple Plan POA For multiple staff, contact us for a demo, bespoke pricing and a dedicated account managerUnlimited Access to ALL coursesNo set-up fees or hidden chargesTraining MatrixPOANotice Period: By arrangement
Recycle Licences
Our plans allow organisations to recycle licences instead of always purchasing more credits - no hidden charges for changes in staff! If you would like to purchase more than 50 licences, book a demo and know more please contact us.
If you sign in to your account on Click before you take this training course, you will be able to change the accessibility settings to suit your needs. This includes translation into 100+ languages, some of which can also be read out loud to you.
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Why use Grey Matter Learning?
- Our methodology values previous learning, saving time
- Clever accessibility settings including 100+ languages
- 100+ high quality courses, specially written for care
- Join thousands of services and local authorities
- Proven to reduce staff turnover and improve CQC ratings
- Established 15 years - we know what works
- Skills for Care Centre of Excellence, CPD certification
- No hidden charges, we recycle your licences
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