Conflict Management eLearning course

This Conflict Management course provides an understanding of conflict management in the workplace. We look at why conflict can happen, different conflict styles as well as the behaviour required to resolve conflict. In this course you will understand more about Thomas-Kilmann and the behaviours he observed to manage conflict.

  • What is conflict?
  • Why does conflict happen?
  • Conflict in the workplace
  • Conflict styles
  • Personality preference
  • Behaviours required for conflict resolution
  • Having courageous conversations
This conflict management course has been designed specifically for people who want to know more about what conflict management is and what to do in order to support teams/people who face this.
This course will take 30 minutes to complete.

You can access this Health and Social Care online course as part of the Unlimited Care Package, which includes 130+ courses and certificates, on the Click eLearning platform. Starting from just £3, access unlimited learning in one simple subscription.

To start learning, click here.

Conflict Management eLearning course - Grey Matter Learning

Aims of the Conflict Management course

By the end of the training you will:

  • Expand your understanding of what conflict is
  • Understand why conflict arises in the workplace
  • Become familiar with different modes or conflict styles
  • Identify your own behaviours when faced with conflict situations
  • Develop your approach to managing conflict through practical scenario work

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Additional course information

Here are example screenshots of our interactive learning in action. If you would like to see more of the course features before you subscribe, feel free to book a demo with the team, who would be delighted to show you how our online courses help support meaningful training.

I found some of the questions very interesting, covered topics that have never been discussed before in training. They made me think and question myself, excellent course.

As a leading eLearning platform provider, Grey Matter Learning recognises the importance of accessibility in learning. We are proud to have integrated Recite, an innovative tool that enables learners to access eLearning content more easily, regardless of their abilities. With Recite, learners can benefit from text-to-speech in over 65 languages, colour contrast adjustments, and translation of over 100 languages, to enhance their learning experience.

These tools can help to make learning more inclusive and accessible for learners with visual or hearing impairments, as well as those who speak different languages. By incorporating Recite into our website and Click eLearning platform, we are able to provide our carers with a comprehensive and accessible training solution that helps to promote learning outcomes for all learners.