Communication Skills (Wales) eLearning course

The single biggest problem in communication is the illusion that it has taken place. The most important thing in communication is hearing what isn't being said.

The art of reading between the lines is a life long quest of the wise. This Communication Skills course aims to refresh and expand your knowledge about communication in social care.

  • Describe the different ways that people communicate
  • Describe how communication affects relationships
  • Describe why it is important to observe and be receptive to an individual’s reactions
  • Describe how to establish an individual's communication and language needs
  • List a range of communication methods and styles
  • List barriers to effective communication
  • Describe ways to reduce barriers to effective communication
  • Describe how to check whether you have been understood
  • Describe where to find information and support services, to help them communicate more
  • Describe what confidentiality means in relation to their role
  • List any legislation and agreed ways of working to maintain confidentiality in day-to-day
  • Describe situations where confidential information needs to be shared
  • Describe who you should ask for advice about confidentiality
  • Demonstrate the use of appropriate verbal and non-verbal communication
  • Ensure communication aids or technologies are clean, working properly and in good repair
  • Report any concerns about communication aids or technology to an appropriate person

This Communication Skills online course has been designed specifically for Care and Support Workers working in a social care setting in Wales. It may also be useful to a wider audience of people who would like to know more about communication skills.

This course will take 60 minutes to complete.

You can access this Health and Social Care online course as part of the Unlimited Care Package, which includes 130+ courses and certificates, on the Click eLearning platform. Starting from just £3, access unlimited learning in one simple subscription.

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Communication Skills (Wales) eLearning course - Grey Matter Learning

Aims of the Communication Skills (Wales) course

At the end of this eLearning you will be able to:

  • Understand how and why people communicate in the context of your job role
  • Understand why reactions are important and what they may mean
  • Identify different communication and language needs
  • Identify communication methods, styles and barriers
  • Check you understand and are being understood
  • Describe confidentiality and its importance in your role
  • Identify legislation and agreed ways of working
  • Understand when and when not to share information
  • Identify the importance of clear communication and put it into practice
  • Understand the concept of communication aids and technology

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Additional course information

Here are example screenshots of our interactive learning in action. If you would like to see more of the course features before you subscribe, feel free to book a demo with the team, who would be delighted to show you how our online courses help support meaningful training.

Great course - informative and easy to follow

As a leading eLearning platform provider, Grey Matter Learning recognises the importance of accessibility in learning. We are proud to have integrated Recite, an innovative tool that enables learners to access eLearning content more easily, regardless of their abilities. With Recite, learners can benefit from text-to-speech in over 65 languages, colour contrast adjustments, and translation of over 100 languages, to enhance their learning experience.

These tools can help to make learning more inclusive and accessible for learners with visual or hearing impairments, as well as those who speak different languages. By incorporating Recite into our website and Click eLearning platform, we are able to provide our carers with a comprehensive and accessible training solution that helps to promote learning outcomes for all learners.

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