Case Study: GML helps Liver Care to provide outstanding levels of care

The Grey Matter Learning & Liver Care Study

Background

Liver Care is a Liverpool-based not-for-profit charity providing care and support services to adults with identified health or social care needs. Liver Care, established in 2010, supports people living in the Merseyside area suffering from poverty, hardship, and distress because of youth, age, ill-health, disability, financial hardship, or other disadvantages through the provision of accommodation, including housing, support, and advice. Across the Liverpool City Region, Liver Care provides its 20 clients with supported living services. Services are delivered by a 26-strong workforce that comprises support workers and managerial colleges. Liver Care places a huge emphasis on its ability to deliver high-quality, person-centred care to each of its clients.

The Challenge

Due to the size of the business and staffing capacities, in 2018 Liver Care faced time constraint issues when sending employees to complete training. Staff were unable to spend days away from the business to complete face-to-face training and development. Consequently, this limited the flexibility of opportunities.

Organisational Development Manager at Liver Care, Lisa Bloom said: “When there is limited access to training and development there is a risk of compromising the quality of care and compliance.

“As a business, we became very aware that changes needed to be made for us to continue providing the high-quality, person-centred care our clients had come to know and expect.”

In addition to time constraint issues, Liver Care noticed that its staff had different capabilities relating to literacy and numeracy skills. The difference in capabilities meant there wasn’t a ‘one size fits all’ solution to Liver Care’s training and development needs. Instead, the solution needed to cater to the individual needs of the business and its staff.

Click here to download and read the full case study.