Accessibility Tools for All Our Courses

Frequently Asked Questions

How to complete the Care Certificate?

The only way to complete the Care Certificate is to build a portfolio of evidence that shows that you have met the outcomes (including the observations).

Can I complete the Care Certificate online?

Yes, you can.  Grey Matter Learning is an award-winning eLearning provider who can assist you with completing your Care Certificate requirements through an online course. It includes the agreed set of 15 Standards that establishes the skills, behaviour and knowledge expected in the Health and Social Care sector.

Will I be able to attend this training completely online?

Absolutely! Grey Matter Learning is a social care eLearning technology company, providing a blend of online and face-to-face/webinar training solutions. For our online learning system, we use ‘Click’ for Social Care Online Training. If you’re interested in our Online learning services, you can find out more from this page.

What approvals do these courses have?

Grey Matter Learning is a Skills for Care Centre of Excellence and, as such, has been scrutinised by the Sector Skills Council for the quality of our methods and materials.

I’ve completed a course and couldn’t get my certificate, How should I proceed?

The fastest way to get your certificate is to subscribe and then complete the assessment, after which you can download your certificate.

How much are your pricing plans?

Monthly Plan – £5 per person per month, plus VAT

Annual Plan – £2 per person per month, plus VAT

Are all the courses included in each pricing plan?

Yes, we have 100+ courses, including the Care Certificate plus all of the Skills for Care mandatory subjects.

Are there any set-up fees?

No, there are no set-up fees or hidden charges with any of our pricing plans.

What kind of payments do you accept?

We accept all major credit and debit cards including Visa and MasterCard and we use GoCardless to set up direct debit mandates.

What does recycling licences mean?

When a member of staff leaves, you can just give the existing licence to the new person, rather than having to buy a new one, as you would have to do with ‘credits’ from other training providers.

Can I sign up at any time?

Yes, we have designed all of our systems to run smoothly 24/7.

Can I add more staff later?

Click will automatically show you how to quickly add more licences to your account.  This way, you stay in control of your account at all times.

Can’t find the answer you’re looking for?

Don’t worry – you can use our chat facility at the bottom of this page, or send us an email if it’s a longer question.