Job vacancy

Customer Engagement Associate

Reference: GML008

South East – Accessible at least twice a week to Newbury or North West - Accessible at least twice a, South East

Permanent/Full Time

Apply by: 11th August 2024

Job Title: Customer Engagement Associate

Salary: £27,000 plus Commission and Benefits scheme

Location: South East – Accessible at least twice a week to Newbury or North West – Accessible at least twice a week to Bootl

Vacancy Type: Permanent/Full Time 

Exciting Opportunity for Customer Engagement Associate! ✨

Are you looking for an exciting role, with a growing business that will allow you to use your customer service skills?  Then look no further.

A fantastic opporuntity to work with Grey Matter Learning as a Customer Engagement Associate has arise.  No previous training or experience is required as the successful individual will be coached and mentored on the job (although previous experience is desirable).

Main Purpose:

To support the Customer Engagement Team to provide exceptional customer experiences to prospective, new and existing customers. The role will involve handling sales enquiries, making follow up, prospecting and welcome calls to potential and new customers. Outbound calls to customer to promote Grey Matter Learning. Deliver demos to showcase our courses and learner management system to customers.

We are looking for ambitious, tenacious sales professionals who thrive in past paced, high performing sales environments. You will need to be energetic, motivated with a passion for creating outstanding relationships with customers.

Your prospective customers will be social care providers across the country including managers of care organisations, training managers or HR Representatives who recruit colleagues for their care organisation.

You will be required to successfully reach out to and engage with prospective care organisations using email, phone and occasionally onsite visits, generate leads and opportunities to demo Grey Matter Learning’s platform and showcase the many benefits it will bring to their organisation.

Skills and attributes:

● Proven sales experience winning new business customers, working in similar sales or business development roles.

● Past-experience achieving and exceeding sales targets.

● Ability to manage solution led sales processes, tailoring solutions to reflect challenges care organisations may have recruiting or training staff.

● Able to use open ended questions to identify challenges faced by providers in the Care Sector.

● Strong communication skills, confident talking to customers, of different levels and roles.

● Able to use initiative, problem solving skills.

● Excellent office/IT skills: able to use MS word, MS excel, Google/Microsoft docs, spreadsheets, email.

● Strong literacy skills: able to construct and write emails using correct grammar and spelling.

● Exceptional relationship building skills, team player, keen to make a difference and grow with the company.

● Flexible and responsive to changing business priorities.

● Self-motivated and able to work alone or as part of the Customer Engagement Team.

● Organised and methodical

● Honest and trustworthy

● Willing to try new things.

Highlights of our Benefits Package include:

  • A values-based Monthly, Quarterly and Annual Recognition Awards for employees.
  • £500 Referral Bonus for referring new talent to join our family.
  • Professional qualifications support for apprentices and paid membership.
  • Death in service insurance of 4 times salary.
  • Enhanced Maternity/Paternity Leave – After a required length of service.
  • MiRewards benefits platform offers shopping discounts, fuel cards and more. 
  • Access to Medicash, including assistance with the cost of eye tests, optical, dental, prescriptions and holistic treatments, amounting to £900 per year.
  • Cycle to Work Scheme for all eligible employees.
  • Enhanced Employee Assistance Programme for employees and immediate Family.
  • Group support including annual Group conference and annual review of benefits.

If you are interested in a role and would like to discuss it further, please contact Dishon – Phone: 07507852787 or email: [email protected]

We're not just offering a job – we're offering a holistic work experience that values you as an individual. Come be a part of our vibrant and supportive community! 

#WorkWithUs #BenefitsBeyondOrdinary#EmployeeWellbeing  

Let's redefine education together! #JoinOurTeam #EducationRevolution #AlternativeEducation #CustomerEngagementAssociatesWanted  

The Progress Group is an Equal Opportunities Employer.  

 We will not be able to provide Visa sponsorship for this role. 

Application deadline: 11th August 2024.

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