Job vacancy

Customer Engagement Associate

Reference: GML004

Hybrid – Accessible at least twice a week to Newbury, South East

Permanent/Full Time

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Job Title: Customer Engagement Associate

Salary: £22,000 plus valuable Benefits

Location: Office and home-based role, in our well-located Newbury or Liverpool hubs

Vacancy Type: Permanent/Full Time 

Exciting Opportunity for Customer Engagement Associate! ✨

Are you looking for an exciting role, with a growing business that will allow you to use your customer service skills?  Then look no further.

A fantastic opporuntity to work with Grey Matter Learning as a Customer Engagement Associate has arise.  No previous training or experience is required as the successful individual will be coached and mentored on the job (although previous experience is desirable).

Main Purpose: To support the Customer Engagement team to provide exceptional customer experiences to prospective, new and existing customers. The role will involve handling enquiries, making follow up and welcome calls to potential and new customers. Managing a portfolio of existing customer accounts, providing excellent customer service, identifying new opportunities to increase the value and impact of existing contracts.

Here at Progress Group, we are passionate about developing our staff as well as our students. Throughout your time with us, you will be fully supported with a range of CPD, career progression and in house training, which includes paid qualifications. This goes alongside numerous other benefits such as a pension scheme and parental leave.

Highlights of our Benefits Package include:

  • A values-based Monthly, Quarterly and Annual Recognition Awards for employees.
  • On-site parking and where it is not available, parking can be expensed.
  • £500 Referral Bonus for referring new talent to join our family.
  • Professional qualifications support for apprentices and paid membership.
  • Death in service insurance of 4 times salary.
  • Enhanced Maternity/Paternity Leave – After a required length of service.
  • MiRewards benefits platform offers shopping discounts, fuel cards and more. 
  • Access to Medicash, including assistance with the cost of eye tests, optical, dental, prescriptions and holistic treatments, amounting to £900 per year.
  • Cycle to Work Scheme for all eligible employees.
  • Enhanced Employee Assistance Programme for employees and immediate Family.
  • Group support including annual Group conference and annual review of benefits.

We would love to hear from applicants who are passionate about working with young people who need support for their positive change and lead a team of peers with the same mindset. 

If you are interested in a role and would like to discuss it further, please contact Dishon – Phone: 07507852787 or email: [email protected]

We're not just offering a job – we're offering a holistic work experience that values you as an individual. Come be a part of our vibrant and supportive community! 

#WorkWithUs #BenefitsBeyondOrdinary#EmployeeWellbeing  

Let's redefine education together! #JoinOurTeam #EducationRevolution #AlternativeEducation #TeachersWanted  

The Progress Group is an Equal Opportunities Employer.  

We are committed to safeguarding and protecting all children and young people by implementing robust safer recruitment practices. For details of our commitment to safer recruitment please visit The Progress School’s website.  

 We will not be able to provide Visa sponsorship for this role. 

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