Guides from The CQC
Grey Matter Learning is here to support Registered Managers into getting that "outstanding" Rating during the CQC Inspection. That is why we have gathered relevant resources and information from the CQC itself to lessen your stress and worry for the coming Inspection.
- Youtube Playlist: CQC have a Youtube channel, this is probably the most relevant playlist;
- Care Standards: Follow the link and there are 4 PDFs below the page that you can Download and Print;
- Apply as a New Registered Manager
- General Information for Adult Social Care Providers like Registration, Notification, Inspection & Monitoring
- CQC Notifications
- CQC Inspections Guides:
Grey Matter Learning Manager Guides During CQC
We have also collated valuable support from firsthand experiences from some of our Clients and Colleagues in the Adult Social Care. Just click through any article that might interest you.
Well, if you read their document from November 2017 on how they will monitor, inspect and regulate Adult Social Care services, it would suggest that by now we should all be using a PIC (Provider Information Collection). However, according to the most recent document released by the CQC (click here), it seems that this is no longer the case...
In order to effectively discuss a CQC “Outstanding” inspection and how to get ready for one, we need to spend a moment defining “Outstanding”: What does outstanding look like?
What do CQC look for in order to give an outstanding rating?
The following are a set of hints and tips that we gathered from the team and from customers alike on interviewing staff.
It is worth bearing in mind that a great interview can contribute and even shape induction, particularly with experienced candidates.
There is a slide in Module One in Lead to Succeed which poses a really interesting question: “How will CQC measure your leadership and management behaviour?”, from which is the natural follow-on question: “How on earth do you measure behaviour?”
CQC’s inspection model is built on what matters to people. It is the very essence of the five key questions and we wholeheartedly support linking inspection to the needs of people who access services, but what is the impact of achieving outstanding? Why is it important? What are the benefits of outstanding, and how can you instill “outstanding” into the mindset of staff?
One of the critical elements of Lead to Succeed Module 5 is sharing information with CQC and sharing regularly. Given that the new version of CQC inspection is probably not going to include a face-to-face inspection, the data you collect and share with CQC and the frequency with which you share it will become more important than ever.
Go from Requires Improvement to Outstanding. This is to show that is possible and achievable.
Let’s take a closer look at what Pam did and what we can glean from her example…
Everyone knows that it is much more cost-efficient to keep staff than it is to keep recruiting new ones. Now clearly we have to recruit some new staff, as people leave for all sorts of reasons. However, if you have not joined us for Lead to Succeed, the figures that are shared at the beginning of the Supervision module are insightful. Check them out here.
Outstanding according to CQC means: “the service is performing exceptionally well”, so we are beyond meeting expectations – we are exceeding them.
So, another way of phrasing the same question might be “what have we done that is exceptional today?”
How can we help?
- Want to know more about bite sized learning?
- Got a question about our methodology and CQC Regulation 18?
- Want to know how we have supported our customers to meet the Skills for Care Mandatory Training Guidance?
We are always happy to chat.