One of the best things about Lead to Succeed - our manager training program, is the “practical strategies”.
Managers share their experience
All of the modules include activities which always result in one of the managers or team leaders in the room sharing their experiences. This means everyone gets to learn from that strategy and potentially shapes it into something they can use in their own setting.
One Drawer Inspection Kit
One of those strategies is the “One Drawer Inspection Kit” and the following includes some of the suggestions from over 1,000 managers who have completed Lead to Succeed with Grey Matter Learning.
One of the key themes in the latter half of module 5 is “be prepared”! One of our top facilitators is a former inspector and always suggests “don’t leave getting ready for inspection until just two weeks before inspection”. If you read our blog https://www.linkedin.com/pulse/cqc-asking-you-complete-pir-sarah-knapp/, you will now know that, just because you have completed the Provider Information Return (PIR), it does not mean CQC is coming next week! Try to avoid frantically gathering all your evidence together when you get your PIR, because you will miss something that happened months ago that is fantastic evidence as to why your organisation is outstanding. For example, if you change an agreed way of working, make sure you capture the “why”; what were the reasons for making the change and most importantly what was the impact – can you evidence “continuous improvement”…
The One Drawer Inspection Kit is a method or a way to start collecting that evidence together on an on-going basis. Start by building a set of “sign-posts” in your Kit that guides the inspector to the location of all those bits of evidence we talked about last week. Think of it like a map for the inspector to follow that enables them to find exactly what they are looking for. You can make the map specific to your setting, the people you support, the regulations that you have to meet and most importantly – HOW you meet them.
You know where all the evidence is, will your staff? Think of the One Drawer Inspection Kit as a way to remove the pressure from your staff. If everyone knows where the Kit is, you can brief, coach and guide your staff that they will most likely find what they need in there, should CQC ask.
By regularly updating the Kit, you are regularly updating the “map” and you are demonstrating the continuous improvement that the inspectors are looking for. (One of the handy by-products is that this avoids the need to have copies of everything, everywhere; avoiding the need to remember where they are when they need to be updated).
One manager shared with us that they have what they call the “outstanding log” as part of their Kit; another manager shared how they have an “evidence matrix” in theirs; and, one suggested that they were going to house their Kit in the same location as their “thank you” wall, where all of their compliments and thank you letters are!
Be creative and find ways to showcase all of the fabulous work you and your team do every day.
Make it as easy as possible for the inspector to find the evidence they need. You only have a short time with the inspectors to shine, so coach your staff to think of inspection as an opportunity to showcase their work, rather than a cause of anxiety. You may then transform their perspective and possibly the result as well.
I hope you found this valuable: the One Drawer Inspection Kit and outstanding log are just some of the tools available to you that don’t require huge amounts of time or money to implement, but which can have a dramatic impact on your CQC rating.
We will do our best to keep sharing the ideas we hear from managers just like you over the coming weeks. And, as we start to deliver the new “Well Led” programme, I am sure there will be even more great ideas and suggestions… Feel Free!
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