Managing Quality in Health and Social Care eLearning course

The aim of this course is to enable you to appreciate what’s involved in delivering ‘quality service’. We will ask you to think about the challenges faced by health and social care managers and staff, such as finance constraints and reduced staffing levels. By reflecting on the care provision within your own workplace, you will then be able to see areas that could be improved.

This particular unit will also discuss the dimensions (descriptors) of quality and some approaches to quality, such as quality control, quality assurance, evidence based practice and benchmarking.

This course is part of the Care Leaders Programme, a six module Leadership training course. Access over 40 hours of learning and development, created to the equivalent of a Level 4 Standard. Access Click LMS in one simple subscription. Please note, this is not part of our Unlimited Package of 130+ care courses and is purchased separately.

  • The definition of quality
  • The importance of quality assurance
  • Quality Assurance versus
  • Quality Control
  • Different models of quality improvement measurements
  • Quality Improvement and quality assurance in healthcare - an overview of key terms
  • Role of Care Quality Commission (CQC) CQC: The New Framework
  • Benchmarks and their purpose
  • Evaluate the methods by which health and social care can gather feedback to improve quality
  • Identify the stakeholders in the improvement of quality delivery in health and social care
  • Evaluate strategies that can be used to improve service users' safety

This course has been designed specifically for people who would like to develop leadership and management skills as part of their continuing professional development. It provides useful information and resources to support people engaged in a health and social care qualification at level 4. The content is relevant to mandatory unit reference HSC502.

This course will take 10-12 Hours to complete.

This Health and Social Care leadership course is part of the Care Leaders Programme, a six module leadership training programme. Access over 40 hours of learning and development to a Level 4 Standard, at your own pace on Click LMS in one simple subscription. Please note, this is not part of our Unlimited Package of 130+ care courses and is purchased separately.

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Managing Quality in Health and Social Care eLearning course - Grey Matter Learning

Aims of the Managing Quality in Health and Social Care course

By the end of the course you should have developed a basic understanding of the following:

  • Critically discuss differing perspectives of quality in relation to health and social care services
  • Critically analyse strategies for achieving quality in health and social care services
  • Evaluate systems policies and procedures in health and social care services to improve quality

This course is 1 module of 6 that is included in the 'Care Leaders Programme'.

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Additional course information

Here are example screenshots of our interactive learning in action. If you would like to see more of the course features before you subscribe, feel free to book a demo with the team, who would be delighted to show you how our online courses help support meaningful training.

As a leading eLearning platform provider, Grey Matter Learning recognises the importance of accessibility in learning. We are proud to have integrated Recite, an innovative tool that enables learners to access eLearning content more easily, regardless of their abilities. With Recite, learners can benefit from text-to-speech in over 65 languages, colour contrast adjustments, and translation of over 100 languages, to enhance their learning experience.

These tools can help to make learning more inclusive and accessible for learners with visual or hearing impairments, as well as those who speak different languages. By incorporating Recite into our website and Click eLearning platform, we are able to provide our carers with a comprehensive and accessible training solution that helps to promote learning outcomes for all learners.

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  • Unlimited access to  130+ courses
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  • Certificates for all courses
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