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Hans F. Hansen

Grey Matter Learning Blog

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We are going to share ideas and articles here gathered from over a thousand managers and leaders completing "Lead to Succeed" with us, with contributions from our own team of experts, former inspectors and business leaders.

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One Drawer Inspection Kit

Following on from last week’s blog about mandatory training, this week I wanted to talk about the “One Drawer Inspection Kit”… One of the best things about Lead to Succeed is the “practical strategies” – all of the modules include activities which always result in one of the managers or team leaders in the room…

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Mandatory Training

Thanks for all the feedback about last week’s post around handling complaints and potential ways you can overcome any possible challenges. This week, I wanted to give some consideration to another topic that often comes up in the Lead to Succeed (L2S) workshops we deliver – Mandatory Training… Leading and Managing the Inspection Process (the…

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Dealing with complaints during a CQC Inspection

Hi everyone and welcome to the blog for this week. We were going to cover a topic different to this, however there was a comment on last week’s blog (via LinkedIn) which I thought was important to pick up on before moving on. If you didn’t see it on LinkedIn, this is the comment below…

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CQC Inspection Methodology

Following on from last week’s blog about the PIR, this week I want to look at what CQC will actually do whilst they are on site with you; in other words, what is the “Inspection Methodology”? This is taken directly from module 5 of Lead to Succeed, the Skills for Care leadership program that Grey…

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CQC are asking you to complete a PIR?

Well, if you read their document from November 2017 on how they will monitor, inspect and regulate Adult Social Care services, it would suggest that by now we should all be using a PIC (Provider Information Collection). However, according to the most recent document released by the CQC (click here), it seems that this is…

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Just got your PIR / PIC?

Ever driven down the High Street or around the local Business Park and seen a banner outside the local care provider with “We are inadequate” in huge writing? Probably not, given that no-one wants to publicise they have work to do, or that their service is not as it should be. But let’s not underestimate…

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