Hans F. Hansen

Grey Matter Learning Blog

This is the home of our blog...

We are going to share ideas and articles here gathered from over a thousand managers and leaders completing "Lead to Succeed" with us, with contributions from our own team of experts, former inspectors and business leaders.

Requires Improvement to Outstanding…

Thanks again for the feedback about last week’s blog; as always, if you have implemented any of the suggestions or ideas we have shared, we would love to hear from you! As I said last week, I wanted to spend a little bit of time this week looking at Pam’s specific example of how she…

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CQC Outstanding and Well Led (part 2)

Thanks for the feedback about last week’s blog. If you have implemented the “outstanding plan” and found it successful, then please let us know. So I said at the end of last week’s blog that CQC’s inspection model is built on what matters to people. it is the very essence of the five key questions…

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CQC Outstanding and Well Led

Thanks to everyone who is subscribing to the blog. We will be moving on to topics other than CQC in the near future and we are always happy to hear ideas and suggestions for future posts. This one is designed to bring together many of the themes, ideas and tools that we have talked about…

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Business As Usual

We hope you find our blog useful and, if you have implemented any of the ideas we have shared, please do let us know – we would love to hear from you…. This week, I wanted to go back to the blog from three weeks ago where we talked about the CQC Inspection Methodology and…

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Outstanding Log

Welcome back and thanks for the feedback about last week’s post on the “One Drawer Inspection Kit”; please keep in touch and share your feedback if you have implemented the One Drawer Inspection Kit or any of the other suggestions we have shared. We would love to hear from you! This week’s article will be…

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One Drawer Inspection Kit

Following on from last week’s blog about mandatory training, this week I wanted to talk about the “One Drawer Inspection Kit”… One of the best things about Lead to Succeed is the “practical strategies” – all of the modules include activities which always result in one of the managers or team leaders in the room…

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Mandatory Training

Thanks for all the feedback about last week’s post around handling complaints and potential ways you can overcome any possible challenges. This week, I wanted to give some consideration to another topic that often comes up in the Lead to Succeed (L2S) workshops we deliver – Mandatory Training… Leading and Managing the Inspection Process (the…

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Dealing with complaints during a CQC Inspection

Hi everyone and welcome to the blog for this week. We were going to cover a topic different to this, however there was a comment on last week’s blog (via LinkedIn) which I thought was important to pick up on before moving on. If you didn’t see it on LinkedIn, this is the comment below…

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CQC Inspection Methodology

Following on from last week’s blog about the PIR, this week I want to look at what CQC will actually do whilst they are on site with you; in other words, what is the “Inspection Methodology”? This is taken directly from module 5 of Lead to Succeed, the Skills for Care leadership program that Grey…

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CQC are asking you to complete a PIR?

Well, if you read their document from November 2017 on how they will monitor, inspect and regulate Adult Social Care services, it would suggest that by now we should all be using a PIC (Provider Information Collection). However, according to the most recent document released by the CQC (click here), it seems that this is…

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