The Grey Matter Learning & Norwood Case Study
Grey Matter Learning customer Norwood is a charity that supports over 2,500 people a year with learning disabilities and autism, as well as vulnerable children and families facing challenges in their lives due to additional educational needs, including mental health or severe wellbeing issues. The charity provides a range of services including residential and supported-living accommodation, short-breaks facilities, a range of therapeutic services including occupational therapy, speech and language therapy and psychotherapy, as well as a range of support groups aimed at the whole family, not just the individual.
Norwood relies on a multi-disciplinary team to provide person-centred care that is bespoke to the individual’s needs, whether that’s 24/7 one-to-one care, or supporting more independent living, which includes 850 staff and over 500 volunteers. Training is fundamental to maintaining the exceptional standards of care Norwood has become known for. Norwood believes in ‘people centred’ learning, and uses the standards set out in the Care Certificate to form the basis of training for new employees and the ongoing training of existing employees.
Despite Norwood’s commitment to the personal and professional development of all their employees, its eLearning platform was causing ongoing difficulties and delays with their training programme, which in turn resulted in its workforce becoming disengaged. Find out how Grey Matter Learning’s Click platform help to address the challenges of Norwood in the case study below.
Download the full case study here.